A: Yes, we participate in pop-up events and local markets a few times per year. Follow us on social media or subscribe to our newsletter to stay updated on upcoming locations and dates.

A: You’ll find a selection of our best-selling natural shea butter products, oils, and exclusive event-only bundles and samples.

A: Yes, we accept card payments, contactless, and cash for your convenience.

A: Absolutely! Pop-ups are open to everyone, so feel free to bring anyone interested in natural skincare.

A: We have held pop-ups in London, Croydon, Greenwich, and Abbeywood, and we’re excited to expand across the UK and Europe. In the future, we hope to bring our events to Africa and Asia as well! Follow us on social media for the latest updates.

A: We’re open to collaboration! If you have a store or venue and are interested in hosting a pop-up, please reach out via email at sophieamornatural@gmail.com or contact me on WhatsApp 07359824867 to discuss opportunities.

A: Yes! We love partnering with like-minded brands for joint events, giveaways, and special product bundles. Contact us if you’d like to collaborate.

A: We’d love to hear about your event! Please send details to sophieamornatural@gmail.com, and we’ll explore how we can participate.

A: Yes! Our pop-up events are open to all ages, and we welcome families to come and explore our natural products.

A: Currently, pre-orders for pick-up aren’t available, but we hope to offer this option soon.

A: Yes, we often offer free samples so you can try before you buy.

A: Most events run for a day or a weekend, but timings vary by location and event.

A: Absolutely! Our customer support is always available via email, WhatsApp, or our website.

A: Yes, returns follow the same policy as online purchases. Keep your receipt and contact customer support.

A: We can usually take your order and ship the product directly to you.

While we do not offer free samples, we occasionally have sample sizes available for purchase. This allows customers to try products before committing to a full-sized version.

A: At Sophieamornatural, we are dedicated to quick and efficient responses. On weekdays, expect a reply within 2 hours. On weekends, we'll respond within 24 hours.

A: After shipping, you'll receive a tracking number via email. Use it on our website's tracking page to check the status and delivery date of your order.

A: Sophieamornatural offers various payment options for a a shopping experience. Online purchases can be made with Visa, Maestro, or PayPal. We also accept direct bank transfers and cash payments for business events or meetings. We also gladly accept cash payments. Business bank account transfer VISA Maestro PayPal

A: Sophieamornatural offers high-quality, affordable products with carefully chosen, safe ingredients. We avoid common allergens and keep formulas gentle for all skin types. We also engage with customers through local pop-up events for direct feedback. Our goal is to provide effective, natural solutions without breaking the bank.

A: At Sophieamornatural, we make skin and hair care products using natural ingredients. Our main goal is to offer safe, natural products, mostly from the shea tree or other organic plants and ingredients. Sophieamornatural uses natural ingredients, mostly from the shea tree and other organic plants, avoiding harsh chemicals.

A: At Sophieamornatural, domestic UK shipping starts at £3.49, with free shipping on orders over £50. International shipping costs are calculated at checkout based on location and order size. We ensure prompt, safe delivery of our pure, chemical-free skincare and haircare products globally.

A: Yes, many of the products are gentle enough for young skin. However, we recommend checking ingredient lists on babies or children with sensitive skin.

A: Yes, bundles are available! They’re a great way to try multiple products at a discounted price perfect for gifting or starting your self-care routine.

Not at the moment, but stay tuned! You can find us at select pop-up events and markets. Follow us on social media for updates.

Yes! In addition to shea butter and oils, we’re introducing an e-book and Hamper Soon, a self-care product launching soon. Stay connected to hear about new releases.

A: Yes, we ship to the USA, UAE, parts of Africa, Australia, and Asia. Shipping costs vary by country and parcel size please contact us before ordering for an accurate quote. We use Royal Mail, Evri, and FedEx, depending on your location and the most affordable option. Estimated Shipping (subject to change): Small Parcels (1–2 items): USA: £12–£18. 7-10 working days UAE: £14–£20 7-10 working days Africa: £15–£22 10-15 working days Australia/Asia: £16–£24 10-15 working days Medium Parcels (3–5 items): USA: £20–£30 UAE: £22–£32 Africa: £25–£35 Australia/Asia: £25–£38 = Large parcels may cost more depending on weight and location. .

A: ou can reach our customer support team by email at sophieamornatural@gmail.com, through the contact form on our website, or via WhatsApp Business at 07359 824867. We aim to respond within 1–2 working days.

Our Shea Butter typically has a shelf life of 12 to 24 months after opening, depending on storage conditions. To maintain its quality, store it in a cool, dry place away from direct sunlight.

Yes, regular use of shea butter can improve skin elasticity, making it an excellent option for reducing the appearance of stretch marks. Its moisturizing and soothing properties can help keep skin smooth and hydrated, which may help prevent and fade stretch marks over time.

A: Sophieamornatural's pure Shea butter is an amazing natural moisturizer that deeply hydrates dry, brittle hair, enhancing softness and promoting healthier, more vibrant hair growth. It works effectively in reducing frizz, leaving the hair smoother and more manageable. You can incorporate Sophieamornatural's Shea butter into your hair care routine in various ways: as a nourishing leave-in conditioner to keep your hair hydrated or as a deep conditioning mask to provide intense hydration and repair damaged strands. Whether your hair is curly, wavy, or straight, Sophieamornatural's pure Shea butter offers a versatile and natural solution for maintaining hair health .

A: Yes, almost all of our products at Sophieamornatural are free from parabens, sulfates, artificial fragrances, and other harmful chemicals. Our focus is on using pure, safe, and effective ingredients to create skin and hair care products that not only ensure the well-being of our customers. We are committed to providing high-quality natural cosmetics that you can trust for their safety and efficacy.

A: Yes, Sophieamornatural products are made for sensitive skin. We use pure, natural ingredients like organic shea butter, castor oil, beeswax, jojoba oil, olive oil, and coconut oil. These ingredients are gentle and nourishing. Our products do not contain harsh chemicals, so they won't irritate your skin. Whether you need skin or hair care, Sophieamornatural has gentle products that can make your skin healthy and glowing without causing irritation.

A: Yes, Sophieamornatural's products are made for all skin tones and hair types. We know our customers have different needs, so we have a variety of options for oily, dry, sensitive, and combination skin. Our hair care products also work for straight, curly, wavy, and textured hair. We use natural ingredients to provide effective, chemical-free beauty solutions for everyone.

A: At Sophieamornatural, we use simple and effective ingredients to improve your natural beauty. Our products include Vitamin C, niacinamide, and licorice extract. Vitamin C brightens skin and reduces dark spots. Niacinamide (Vitamin B3) evens out skin tone by reducing dark spots and redness. Licorice extract soothes the skin and helps fade dark spots. These natural ingredients make your skin brighter and healthier, giving you a radiant and even skin tone naturally.

A: Yes, at Sophieamornatural, our shea butter can be effectively mixed with other natural oils such as argan oil, coconut oil, or jojoba oil to amplify its benefits. By blending our pure shea butter with these additional hydrating ingredients, you can customize your skincare routine to meet your specific skin needs. Our products are crafted to nourish and rejuvenate your skin, free from harmful chemicals, ensuring you achieve the most natural and effective results.

A: At Sophieamornatural, our Shea Butter is a standout product known for its remarkable ability to soothe and manage irritated skin, making it particularly beneficial for those dealing with eczema and psoriasis. Shea Butter helps to reduce inflammation, lock in moisture, and promote healing, providing relief from the dry, itchy patches often associated with these conditions. Made from pure, chemical-free ingredients, our Shea Butter rejuvenates the skin, helping you achieve healthy, comfortable skin naturally.

A: At Sophieamornatural, we love using top-notch, natural stuff, and our Shea Butter Nilotica is no different. This rare type of shea butter comes from the Nilotica shea trees in East Africa, which totally sets it apart from the usual stuff. Shea Butter Nilotica is super smooth and soft, making it way easier to use and super luxe. It's got more fatty acids, so it's extra hydrating, perfect for sensitive skin. Plus, it smells nicer and isn't as strong as regular shea butter. If you’re looking to seriously up your skincare game with pure, effective ingredients, Sophieamornatural's Shea Butter Nilotica is the way to go.

A: Refunds will be processed to the original payment method within 5–7 working days after we receive and inspect the returned items.

A: Customers are responsible for return shipping costs unless the product is faulty or damaged upon arrival.

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package. We will arrange for a replacement or a refund, depending on your preference.

A: Once we receive your returned item, please allow 3–5 working days for inspection and processing. Refunds or exchanges will be issued promptly thereafter.

A: Yes, bundles can be returned or exchanged under the same conditions—items must be unopened and unused, and all must be included. If one item is damaged, we can resend that item separately once you provide proof of the damage.

A: Yes! You can exchange your product for a different scent free of charge. However, exchanging for a larger size will incur an additional cost for the product and shipping, which you’ll be responsible for if the exchange request is made after 24 hours of placing your order.

A: Follow these steps: 1. Add products to your cart. 2. Click the cart icon to checkout. 3. Enter the code in the "Discount Code" field. 4. Click "Apply." 5. Complete checkout. Codes are case-sensitive and may have terms. Contact support for help. Happy shopping!

Yes, we offer special promotions and discounts throughout the year. Be sure to sign up for our newsletter or follow us on social media to stay updated on seasonal sales, exclusive offers, and special bundles.