Shea Butter Nilotica

I’m a great place to add more information about your shipping methods, packaging, and cost.

Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.

Due to the nature of our natural skincare and shea butter products, we only accept returns for items that are:

• Damaged upon delivery

• Incorrect items sent

• Unused and unopened products in original packaging

  
  

To request a return or refund, please contact us within 7 days of receiving your order with:

• Your order number

• A description of the issue

• Clear photos if the item arrived damaged

Shipping costs

• Customers are responsible for return shipping costs unless the item was damaged or sent incorrectly.

• Original shipping fees are non-refundable.

Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.